Apply for indigent support or rates relief
Whether you qualify for indigent support or indigent rates relief depends on your monthly household income. If your total household income is R7 500 or less per month, you could qualify for a discount on your water, sewerage, electricity, waste collection and property rates.
Important Information
The Following Applies To Indigent Support And Rates Relief Applications:
If you choose to post your application to us, ensure that you send us a certified copy of your identity document/ other proof of identity. Do not send us the original document.
Apply For Indigent Support
Step 1: Download the application for indigent support from the document downloads section below, or collect the form from your nearest walk-in centre.
Clear Your Debt
If you owe the municipality money you may qualify for a once-off 100% cancellation of your debt. This only applies if you have a prepaid electricity meter (https://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-electricity-services/prepaid-and-credit[1]meters). As part of the indigent benefits, these devices will be installed at your property for free.
If You Are Employed, Include The Following In Your Application:
latest salary/wage payslip or a letter from an employer stating your income;
• if you are self-employed, a sworn affidavit stating how much you earn per month; and
• proof if you receive a disability grant, maintenance grant or pension.
If You Are Unemployed, Include The Following In Your Application:
Include the following with your application:
• proof of identification (ID/Passport)
• a bank statement for the last three months or a sworn affidavit stating that you do not have a bank account
• a bond statement for the last three months or a sworn affidavit stating that you do not have a bond account
• consent to have meters installed. (Only applicable if you owe the City money and a prepaid electricity meter has not yet been installed).
• if you have inherited the house, a copy of the estate documents
• latest salary/wage payslip or a letter from an employer stating your income;
• if you are self-employed, a sworn affidavit stating how much you earn per month; and
• proof if you receive a disability grant, maintenance grant or pension.
• a sworn affidavit stating that you are unemployed; and
• a sworn affidavit stating that you have no other source of income.
Step 2: Once you have completed the form, you can submit via one of the following channels:
In person
Submit your application form at any of our walk-in centres (https://www.capetown.gov.za/local%20and%20communities/see-all-city-facilities/our[1]service-facilities/walk-in%20centres).
Submit your application form via email to indigent.relief@capetown.gov.za (mailto:indigent.relief@capetown.gov.za)
Post
Post your application form to:
Director: Revenue
City of Cape Town
PO BOX 655
Cape Town
8000
Apply For Indigent Rates Relief
You can apply for indigent rates relief if you earn between R4501 and R7500. If your property has a municipal value of less than R300 000, you will not pay rates after being granted indigent rates relief. If your property has a municipal value of more than R300 000, you will not pay rates on the first R300 000.
Please Note
If you have already applied for rates relief as a senior citizen or disabled person it will be cancelled and replaced with the indigent support rates rebate, if you apply for indigent support.
Step 1: Download the application for indigent rates relief from the document downloads section below, or collect the form from your nearest walk-in
centre.
If you are employed, include the following in your application:
If you are unemployed, include the following in your application:
Step 2: Once you have completed the form, you can submit via one of the following channels:
• proof of identification (such as your ID book)
• a bank statement for the last three months or a sworn affidavit stating that you do not have a bank account
• a bond statement for the last three months or a sworn affidavit stating that you do not have a bond account
• latest salary/wage payslip or a letter from an employer stating your income;
• if you are self-employed, a sworn affidavit stating how much you earn per month; and
• proof if you receive a disability grant, maintenance grant or pension.
• a sworn affidavit stating that you are unemployed; and
• a sworn affidavit stating that you have no other source of income.
In person
Submit your application form at any of our walk-in centres (https://www.capetown.gov.za/local%20and%20communities/see-all-city-facilities/our[1]service-facilities/walk-in%20centres).
Submit your application form via email to indigent.relief@capetown.gov.za (mailto:indigent.relief@capetown.gov.za)
Post
Post your application form to:
Director: Revenue
City of Cape Town
PO BOX 655
Cape Town
8000
Contact Us
City Call Centre
Telephone: 0860 103 089 (tel:0860103089)
