Who we are
Our website address is: http://durbanvilleproperties.net
Registration Number: 2019 / 579549 / 07
Information Officer: Hugo van Schalkwyk
What personal data we collect and why we collect it
How we collect information from our:
Sellers: When they contact us directly or by referral
Buyers: When they respond on property 24 and our website
Landlords: When they contact us or by referral
Tenants: When they respond to adds and voluntarily supply their information to us
Third Party Service Providers: By Mail
The agent decides which information must be obtained
What personal data we collect
All details given by the clients voluntarily
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We collect personal data from our clients when the clients give us a mandate to sell or rent out your property. We collect data when you apply to buy a property or rent a property. This information is used to qualify you. When the mandate is completed we will destroy the information or we will store it in a safe place, only to be used for thr purpose it was given to us.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When contact forms are hand written, we keep it safe in a locked room with an alarm.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
Your information might be distributed to third parties (conveyancers, bond originators,
software providers (eg. Paypal), compliance certificate inspectors and others) by mail. These third parties also comply with the POPI Act.
How long we retain your data
If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We store the info on a database
Information of children will only be processed when prior consent is given
The information gets destroyed/deleted in our agency and by our agents by deleting the info from the file as well as from the recycle bin on the laptop/desktop.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our contact information
Hugo van Schalkwyk
Cell: 082 457 0569
Tel: 021 207 1400
How we protect your data
Our agents and the agency store the information on cloud, hardrive and laptops. They have passwords on all devices and are trained to keep information safe.
What data breach procedures we have in place
We have an IT Specialist that look regularly at the security of our devices.
When we believe that there was a security breach we will notify all parties involved including the Information Regulator.
What third parties we receive data from
We receive data from third parties when we search for information abour properties. Examples of these are Lightstone, TPN, Property 24. These third parties are POPIA compliant.
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements
only collecting personal information for the purposes of doing business with you and will use the information only for that purpose;
take reasonable measures to keep your personal information secure;
only retaining your personal information for as long as is necessary or in accordance with applicable laws;
never sell your personal data to third parties under any circumstances;
ensure that when we share your personal information to any third party e.g., to do a credit check that they have appropriate security measures in place to protect your personal information.
When we send you any marketing information, we will always give you the option to opt out.